Mindrift

Senior Customer Service Representative (Banking) - Freelance AI Trainer

United States
English
up to $60 per hour

This is a freelance, project-based role for retail banking specialists to help train and improve AI systems by designing and evaluating customer service scenarios. The company is looking for professionals with at least 3 years of experience in U.S. banking or credit unions, specifically those familiar with banking regulations and customer service operations. Tasks involve creating test cases for banking inquiries, grading AI responses, and ensuring factual accuracy and appropriate conversational tone.

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